Building the ultimate in semantic modeling support
Andrew was an early employee at Looker (later acquired by Google) and served as Head of Looker Sales Analytics at Google Cloud. Prior to that, he led Consumer Seller Analytics at eBay and worked as a Senior Analyst in Tracking and Attribution Management. He holds a B.S. in Applied Mathematics from Cal Poly, San Luis Obispo.
Andrew’s expertise spans business analysis, data visualization, data governance, data architecture, and SaaS. He is proficient with Looker, Tableau, Sigma, Google BigQuery, Snowflake, Amazon Redshift, Dbt, and OMNI. Known for his analytical depth, innovative thinking, and ability to quickly grasp complex business processes, Andrew is a valuable asset for organizations seeking to drive data-based decisions and strengthen their data infrastructure
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Empowering users with expert and thoughtful Looker Support
Rachel Johnson is our Head of Solutions Delivery with deep expertise in Looker, having been an Senior Support Engineer of Looker’s Department of Customer Love (DCL). Over five years, she provided hands-on guidance to hundreds of customers, helping them navigate complex technical challenges with clarity and confidence. She later transitioned to a Strategy & Operations role for Looker Sales at Google, where she continued to drive data-driven decision-making.
Rachel is known for her personal, customer-first approach to support, combining technical precision with clear communication to ensure users feel empowered, not overwhelmed. She has extensive experience in analytics, technical enablement, and strategy and operations. Her technical skill set includes Looker, Omni, and Retool, as well as SQL and multiple databases including BigQuery, Snowflake, and Postgres.
Her ability to blend deep technical knowledge with a thoughtful and empathetic support style makes her an invaluable resource for organizations looking to maximize their Looker investment.